Installation Problem

[jpmeib]

When I install and activate the MSTW Schedule and Scoreboards plugin on my site, I get an Internal Server Error. In order to access my site I have to manually remove the plungin files.

[BluePride317]

I head this happen to me. One thing I had to do was have my Web site host increase the cache of my website. It’s been working like a champ ever since

[jpmeib]

How much did they have to increase to?

[Mark]

Hey John,
I apologize for being slow in responding. Life happens. Did you get this resolved?

I seem to recall having to increase the cache size on a GoDaddy account for a customer, but it had little or nothing to do with the MSTW plugins. They really don’t use many resources. Your hosting provider can probably check their logs and see what they see on the server side as well.

The first thing I would suggest, after talking with your hosting provider, is to turn on debugging in WordPress and see if you get any errors recorded (before it dies).

Let me know.

-Mark

[jpmeib]

Hi Mark.

No this issue has not been resolved yet.

I put in a help case with my hosting service, JustHost.com. They replied that I should work with the plugin developer to resolve.

I am not an expert at this so I am kinda stumped. I tried a couple of things. I loaded wordpress and the Schedules and Scoreboards plugin on my local host with the default WordPress 2014 theme and the plugin appeared to work correctly. I loaded and activated my Gameday theme and it appeared to work properly also on my machine.

I then did a fresh install of wordpress on a subdomain of my site with just the default 2014 theme. When I installed the Schedules and Scoreboards plugin the site crashed requiring me to manually remove the plugin from my files directory which is what it was doing on my sites.

I told my host about the cache issue based upon the suggestion above and they suggested using a caching plugin on my site. Not sure how that is supposed to help but again I am not an expert. I have not had time to pursue any further.

I really enjoy (as do my players, parents and fans) the MSTW plugins. They have worked really well for me up until this point. I was looking forward to the new plugin because of the flexibility it gives for tracking several teams. I will keep pecking away to see if I can come up with something.

Thanks for your help and your plugins.

[Mark]

Okay, let’s see if we can’t get this fixed.First, I have a number of questions:

As I understand you, everything works fine on your local WP install, but not when you move things to your host, correct? If so, we have a few moving parts here – the hosting environment, the subdomain, the version of WordPress (same?), WP config options, other plugins (same, including versions?) You should double-and triple-check that EVERYTHING with WP and the plugin’s installed is the same, then we can isolate down to the hosting environment.

Next, we should see if WordPress is trying to tell us something, so take a look at your debug.log file in your site’s /wp-content directory. If it’s there, it’s probably quite large, so delete it. Then activate the plugin. “Crash the system” so to speak. Then look to see if a new debug.log file has appeared. If so, please e-mail it to me. If not, hummm… well, let’s take a look first.

If there’s no debug.log file, make sure you have debugging/logging turned on in WordPress. That means taking a look at your theme’s wp-config.php file. (ALWAYS SAVE A BACKUP JUST IN CASE.) There are a lot of posts around the net on how to activate debugging and send the messages to the debug.log file. There’s even one on shoalsummitsolutions.com on how to do it. Then when you are sure it’s working, activate the plugin again and hopefully we’ll get a hint or two.

Let me know.
-Mark

[Mark]

Oh yeah, one other thing. If you install Game Schedules and Game Locations on your host subdomain, do they work?

[jpmeib]

Hi Mark

I am emailing you a copy of the debug log file.

Game Schedules and Game Locations will work on my subdomain.

Thanks again for your help.

[Mark]

Hey John,
After looking at your debug.log file, it seems to me like __DIR__ is not defined, which is a PHP issue, not a WordPress or plugin issue. __DIR__ was introduced in PHP 5.3. Try updating your server. I think these problems will go away. Or …

For a quick workaround, you might try adding this to the top of the mstw-ss-globals.php file.

if (!defined('__DIR__')) {
   define('__DIR__', dirname(__FILE__));
}

Let me know how it goes.
-Mark

[jpmeib]

BINGO, I’m back in business!

I updated to the latest PHP version (5.4) available through my cPanel. I am now able to successfully install and activate MSTW Schedules and Scoreboards plugin on my sites. I am able to access the plugin, add team and schedule data, and verify the output.

Thanks for all of your help and the great plugins. Have some coffee on me.

[Mark]

YEAH! Glad to hear it. I’ll add a note on this to the documentation.

Thank you very much for the coffee. It’s not expected from Gold Support members, but greatly appreciated.

Happy Holidays!
-Mark

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